Our contact details are set out at the end of this policy. We are the controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise).
This policy sets out:
- Information we collect about you
- Cookies and other technologies
- How we use your information
- Our promotional updates and communications
- Who we give your information to
- Where we store your information
- How we protect your information
- How long we keep your information
- Your rights
- Changes to this policy
- Contact us
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we collect about you
We may process your personal data if:
- You or the company you work for are a prospect, customer or a supplier of ours.
- You are someone (or you work for someone) to whom we want to advertise or market our goods (where permitted).
- You have contacted us via our website or otherwise engaged with the Galanz brand and products (including if you contact us about employment opportunities).
Information we collect from you or from a third party
We may process your personal data that we have either obtained from you, or obtained from somewhere else. Personal data which is not collected directly from you may be collected:
- From your employer in connection with your job and how it relates to us.
- From third parties we work closely with (including, for example, business partners, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Personal data relating to you that we process may include:
- Your name.
- Who you work for, and your job function or department.
- Your address, phone number, email address or other contact details (these details may relate to your work or to you personally, depending on the nature of our relationship with you or the company that you work for).
- Information about you that you give us by communicating with us by phone, by e-mail, via our website, via our social media pages or otherwise. It includes information you give us or that we obtain when you use our website, obtain or subscribe to our goods or services, supply us with goods or services, enquire about a product, place an order, enter a competition, promotion or survey, or contact us to report a problem, or do any of these things on behalf of the person that you work for.
- Information relating to transactions with us involving you or the company you work for if you are a customer or supplier of ours (for example, details of goods or services that we have supplied to, or obtained from, you or the person you work for).
- Other information relating to you which it is necessary for us to process in order to enter into or perform a contract with you or the company you work for (for example, right to work information if you engage with us about employment opportunities).
- Information about our events to which you or your colleagues are invited, and your personal information and preferences to the extent that this information is relevant to organising and managing those events (for example, your dietary preferences).
- Information relating to you that you give us or we otherwise obtain when you visit our office (for example, if you sign in or are recorded on CCTV while visiting us, or you give us the registration details of your vehicle).
Information that we obtain from you when you use our website may include:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), where you have visited our website from, when you leave our website and subsequent sites you visit (see Cookies section below), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.
Cookies and other technologies
Should you at any time wish to prevent cookies or other technologies tracking your information (other than those which are strictly necessary for the operation of our site), please see the ‘disabling cookies’ section of this policy.
A number of cookies and similar technologies we use last only for the duration of your web session and expire when you close your browser. Others are used to remember you when you return to the website and will last for longer.
We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where you have not objected to their use. Remember you can update your preferences at any time.
We may use the following types of cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us, to personalise our content, and remember your preferences (for example, your choice of language or region). This helps us deliver relevant pages to you based on legitimate interest of delivering our business to website visitors.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Services when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily and assessing if our website can cope with the visitors we get.
- Targeting/Advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We may also be able to tell where you visited our website from and which site you go to after you leave our website. We may also be able to infer the success of our marketing campaigns from these cookies. We may use information from these cookies to deliver our adverts to you during your browsing experience; this means you may see adverts for our products, particularly the ones which you have chosen to view on our website, on other third-party websites. We will may also use this information to work with our advertising partners and networks to advertise our products to you based on your browsing history. Our advertising partners and networks deliver our adverts to a market segment which aligns with our product offering. If you are in this market segment, you will see our adverts online. Our adverts are not targeted to you, but to a specific market segment. We may also share this information with third parties for this purpose.. For more information about how to turn these features off see below or visit http://www.youronlinechoices.co.uk
The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if certain cookies are switched off.
If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
Find out more on how to disable cookies for the most popular browsers
1. Select the menu “Tools” > “Internet Options”
2. Click on the “Privacy” tab
3. Select the appropriate setting
For Google Chrome:
1. Select the menu “Settings” then “Advanced”
2. Under “Privacy and security” > “Content settings”
3. Select “Cookies”
1. Select the menu “Preferences” > “Privacy”
2. Click on “Remove all Website Data”
For Mozilla Firefox:
1. Select the menu “Tools” > “Options”
2. Click on the “Privacy” icon
3. Select the menu “Cookie” and select the relevant options
For Opera 6.0 and further:
1. Select the menu “Files” > “Preferences”
Except for essential cookies, all cookies used on our website will expire after no more than two years. You may also clear cookies manually using your browser settings.
You can find more information about the individual cookies we use and the purposes for which we use them below.
What cookies do we use?
|Cookie||Name||Purpose and lawful basis||More information|
This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as an identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the Galanz UK site analytics reports which we use to measure performance of the website as well as any associated marketing efforts.
|This Cookie is part of Google’s Analytics system and remains on the users system for a period of two years as well as being refreshed for every new visit to the Galanz UK website.
For more information see
Google Ads Settings
Google Analytics Opt-out Browser Add-on
This Cookie is associated with Google Analytics. This cookie is used to distinguish users by assigning a randomly generated number as an identified across each page, alongside a date and time stamp and is used to calculate visitor, session and time data for the Galanz UK website. We use this cookie to measure performance of each page on our website, as well as to track the increase or decrease of traffic on each page from campaigns that we run via our social media channels.
|This Cookie is part of Google’s Analytics system and remains on the users system for a period of 24 hours. The Cookie is refreshed for every new or returning visit to the Galanz UK website.
For more information see
Google Ads Settings
Google Analytics Opt-out Browser Add-on
This cookie isused to limit the number of requests that have to be made to doubleclick.net should Galanz UK run any website advertising in the Google search engine.
|This cookie is part of Google Analytics and remains on a user's system for 1 minute.
For more information see
Google Ads Settings
Google Analytics Opt-out Browser Add-on
|_icl_current_language||Part of the WordPress plugin WPML||Functionality|
WPML cookies are used by the WPML plugin to identify the preferred user’s language as the site has been developed for future multilingual needs _icl_current_language stores the currently selected language.
|You can manually disable this cookie but this may mean our website cannot deliver the language functionality to you and may affect the appearance / running of the website more generally.|
It is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis (for example, to identify malicious visitors/bots, filter web traffic, and reduce the chance of blocking legitimate users).
|It does not correspond to any user ID in the web application.
For more information, see Cloudflare Support.
It stores information about how Vimeo videos are used in order to make improvements and create reports on their productivity. Vimeo may use analytics cookies to test new pages or adverts, to see how users react.
|Where a user is already logged into Vimeo, in which case if they like a video on Galanz UK this information is used by Vimeo in recommending similar videos to a user.
When you first visit our website, you'll be asked if you want to permit Functionality cookies. You can update your choices by following the instructions set out above.
This cookie is used by Facebook for audience metrics, analysis and advertising including:
|When you first visit our website, you'll be asked if you want to permit Targeting / Advertising cookies. You can update your choices by following the instructions set out above.
If you do turn this cookie off you may still see adverts from us on Facebook, but this will be based on our wider Facebook advertising campaign, and not a retargeting cookie.
For more information, see Analytics and social media, below, and your Facebook privacy settings.
How we use your information
Information you give to us:
We will use this information to:
- Take steps in order to enter into any contract or carry out our obligations arising from any contract entered into between you or the company you work for and us including:
- supplying goods and services to you or the company you work for or receiving them from you or the company you work for, as the case may be;
- administering your/your company’s account with us;
- notifying you about changes to our service.
- Provide you with information about our products or services you have requested this from us and / or you have not objected to receiving marketing material from us at the point we collected your information, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications. See ‘Our promotional updates and communications’.
- Ensure in our legitimate interests that:
- content from our site is presented in the most effective manner for you and for your computer;
- we provide you or the company you work for with the information, products and services you request from us or otherwise respond to your queries.
Information we collect about you from your use of our website
We will use this information (including cookie information) in our legitimate interests, where we have considered these are not overridden by your rights:
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To keep our site safe and secure.
- For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
- To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
- To allow you to participate in interactive features of our service, when you choose to do so.
Analytics and social media
We get metrics and analytics data about visitors to our website, and to our pages on other websites. This is aggregated information about how people interact with us online.
- Facebook cookie: We use Facebook to assess certain site metrics, including how people find, use and navigate our site, as well as for demographics analysis. We may see aggregated statistics and information about visitor’s site use. For more information, see your Facebook settings.
Social media analytics
- Facebook Page: We use Facebook to engage with you on our Facebook page. We may receive aggregated and anonymised engagement and demographic information (including aggregated statistics about users’ age and gender) about Facebook users who interact with our Facebook page, and with our ads on Facebook.
- Facebook ads: Our wider marketing campaigns use Facebook’s advertising and audiences tools to engage with individuals on Facebook who may be interested in our products. We may also use information from the Facebook cookie on our site to inform and refine these wider marketing campaigns, as well as to help deliver adverts to you whilst you are on Facebook (see Cookies and other technologies, above). For more information, see your Facebook settings.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Our promotional updates and communications
Where you have contacted us to request it, we will use your personal information to respond to your request.
If you would prefer not to hear from us again, you can ask to opt-out from any marketing campaigns we may run at any time by sending an email to [email protected].
You can also request that we send marketing material to a non-personal email address instead of one which identifies you as an individual.
Who we give your information to
We may share your personal data with:
- Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy. If any of these parties are using your information for direct marketing purposes, we will only transfer the information to them for that purpose with your prior consent where required.
- Appropriate third parties including:
- our business partners, customers, suppliers and sub-contractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the person that you work for;
- our auditors, legal advisors and other professional advisors or service providers;
- In relation to information obtained via our website:
- our advertisers and advertising networks that require the data to select and serve relevant adverts to you and others during your browsing experience on other third party sites. Please see our cookies section of this policy for further information.
- analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy.
Other disclosures we may make
We will disclose your personal information to third parties:
- If Galanz (UK) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you or the company you work for; or to protect the rights, property, or safety of Galanz (UK) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.
Where do we store your information?
The data that we process in relation to you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) that may not be subject to equivalent data protection law. It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers.
We may transfer your personal information outside the EEA:
- In order to store it.
- In order to enable us to respond to your requests, provide goods or services to and fulfil our contract with you or the company your work for. This includes order fulfilment, processing of payment details, and the provision of support services.
- Where we are legally required to do so.
- In order to facilitate the operation of our group of businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights.
- Where the third parties with which we engage to deliver the website to you are based outside the EEA.
How we protect your information
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our website and this privacy and cookies policy may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
How long we keep your information
Typically, we retain personal data relating to your account with us for as long as you have an account with us in order to meet our contractual obligations to you and for six years after that to identify any issues and resolve any legal proceedings. We may also retain personal data where otherwise permitted or required by applicable law. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services..
You have the right under certain circumstances:
- to be provided with a copy of your personal data held by us;
- to request the rectification or erasure of your personal data held by us;
- to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
- to object to the further processing of your personal data, including the right to object to marketing (as mentioned in ‘Our promotional updates and communications’ section;
- to request that your provided personal data be moved to a third party.
Your right to withdraw consent:
Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us. You can also change your marketing preferences at any time as described in Our promotional updates and communications.
How to exercise your rights
You can also exercise the rights listed above at any time by contacting us at [email protected].
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).
The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.
Changes to this policy
This policy was last updated on 31 January 2019.
FAO: Customer Service – Privacy
Galanz (UK) Limited
5 New Street Square